Institute Resource Center

Welcome to the Institute's Online Resource Center

The Institute welcomes you to the Online Resource Center. Here you will find a single location, containing links and downloads of the latest studies, information, news, and data designed to help hospitals diversify their workforces and better serve their diverse patient populations.

We hope you check back often to take advantage of our growing resource database.


Available Resources

Equity of Care Award statues

AHA’s 2018 Equity of Care Award Winner and Honorees
The AHA’s Equity of Care Award is presented to hospitals or health systems that are noteworthy leaders that have moved beyond plans and achieved a high level of success in advancing diversity and equity through data, leadership, cultural awareness and partnerships. The goals of this award are to recognize outstanding efforts among hospitals and health systems that advance equity of care for all patients; to accelerate progress of the National Call to Action to Eliminate Health Care Disparities and its stated goals and milestones; and to spread lessons learned and progress toward health care equity and the promotion of diversity.


CASE STUDY: Improving infant mortality rates for African-American families
Henry Ford Health System, Detroit Medical Center,Beaumont-Dearborn Healthcare System, St. John Providence Health System | Detroit
PROGRAM: Women Inspired Neighborhood Network


"A Diversity, Equity and Cultural Competency Assessment Tool for Leaders" - The 2017 A Diversity, Equity and Cultural Competency Assessment Tool for Leaders helps health care organizations assess their progress to create high-quality, inclusive, equitable and safe care environments aimed at eliminating health and health care disparities to improve the health and well-being of our neighbors and communities. A Diversity, Equity and Cultural Competency Assessment Tool for Leaders includes four sections:

  • Assessment Checklist: A tool that hospital and health care leaders can use as a starting point in evaluating the equity, diversity, inclusion and cultural competency of their organization and identifying what activities and practices are in place or need to be implemented.
  • Action Steps: A suggested “to do” list for how to use this tool to raise awareness within your organization.
  • Case Studies: Examples of hospitals and health systems that are implementing leading practices. You will find a description of their activities, as well as information for the key contact within each organization so you can learn more.
  • Bibliography: Resources to help you and others in your organization learn more about diversity and cultural competency.


"The Role of the Chief Diversity Officer in Academic Health Centers"

(25 pgs) Produced by The Institute for Diversity in Health Management and the AAMC.

Now more than ever leaders in academic medicine are searching for ways to “reframe the narrative” of diversity and embrace a “strategic diversity leadership” approach to selecting students, educating and training culturally competent and diverse physicians, engaging in culturally relevant research, and providing quality health care to all their patients. In response to this changing reality, an increasing number of leaders are developing chief diversity officer (CDO) roles to elevate diversity as a strategic priority for their organizations. All too often, leaders are faced with the challenge of creating these roles with little or no guidance. In response to this challenge, the AAMC (Association of American Medical Colleges) and the American Hospital Association Institute for Diversity in Health Management (AHA-IFD) commissioned this monograph for leaders in academic medicine looking to design and implement effective CDO roles in their organizations.

"The Imperative for Strategic Workforce Planning and Development: Challenges and Opportunities" - The AHA's 2016 Committee on Performance Improvement (CPI) engaged hospital leaders and experts in the field to identify key workforce challenges. These are challenges that already exist today and are expected to be further exacerbated as transformation continues and pressures mount with the various dynamics of a changing payment and delivery system.



"Next Generation of Community Health" - The American Hospital Association 2016 Committee on Research explored what the next generation of community health may look like as hospitals redefine themselves to keep pace with the changing health care landscape. By focusing on community health in new ways, they can integrate outreach activities more closely with public health, collaborate with a wide variety of community partners and engage with the community to build an infrastructure for good health. This work acknowledges and emphasizes that investing in ameliorating the social and economic determinants of health will be as important as delivering high-quality medical services.



"Increasing Supplier Diversity in Health Care" - This Equity of Care guide provides action steps and case studies about developing a supplier diversity program.



“The Endless Debate: Medicare and Medicaid at 50.”  - This H&HN article by Emily Friedman, independent writer, lecturer, and health policy and ethics analyst, details the history of Medicaid and Medicare from their inception to the collective impact they have had on health care and underserved populations.  Friedman was the keynote speaker at "Fifty Years of Fighting: Medicare, Medicaid, and the Transformation of American Health Care," a Sunrise Session sponsored by the Institute, Aramark, CyraCom and Scripps Health at the 2015 Health Forum Leadership Summit.  An H&HN infographic detailing 50 years of Medicare can be found here.


"U.S. Hospitals and the Civil Rights Act of 1964." - This 2014 H&HN article by Emily Friedman discusses the impact of the 1964 Civil Rights Act on myriad aspects of hospital life.



"Policy Brief: How Focusing on Diversity Can Help Health Care Organizations Achieve the Triple Aim." - This policy brief, released by the Institute's American Leadership Council for Diversity in Healthcare, details areas in which diversity initiatives can support efforts to achieve the Triple Aim, as well as resources to help organizations do so.



"Equity of Care: A Toolkit for Eliminating Health Care Disparities." - This Equity of Care compendium, featuring results from the Institute's benchmarking survey on diversity and disparities, is a user-friendly “how-to” guide to help accelerate the elimination of health care disparities and ensure hospital leadership reflect the communities they serve. Whether your organization is beginning this journey or is already deeply engrained in this work, the compendium was created in response to your many requests to gather best practices in one convenient resource.  For more information, click here or visit the Equity of Care website.



Military Veterans Video Interview - Ronald J. Steptoe 

This video interview with Ronald Steptoe, chairman and CEO of The Steptoe Group, LLC, addresses the military veterans and family community, including disparities in access to care many veterans and their family members face.



"Diversity Action Committees at Novant Health - North Carolina, South Carolina, Virginia and Georgia"

"Leadership Diversity Initiatives at Wheaton Franciscan Healthcare - Southeast Wisconsin"


These case studies, produced in collaboration with Equity of Care, detail Institute members Novant Health and Wheaton Franciscan's diversity initiatives, including action committees, programs and systemwide scorecards.



Certification Commission for Healthcare Interpreters (CCHI)

"CCHI Healthcare Providers Brief"

"Frequently Asked Questions for Healthcare Providers"

"Why Choose Certified Interpreters?"

These online resources from the Certification Commission for Healthcare Interpreters detail CCHI's comprehensive credentialing program for health care interpreters, which bring together representatives from national and regional non-profit interpreting associations, language companies, community-based organizations, educational institutions, healthcare providers, and advocates for LEP individuals.



"Tanenbaum Center for Interreligious Understanding - Workplace Resources" - via the Tanenbaum Center for Interreligious Understanding. This page provides employers with fact sheets, surveys and additional resources aimed at ending harassment within the workplace.



"Health-Care Emergency: It's Not What You Think" by Neal Goodman, President and CEO, Global Dynamics, Inc. (2014, May).

This article outlines a four-step training approach for hospitals and health care providers to attain cultural competency within their organization, as well as the major factors that push the need for cultural competence.

Posted: June 18, 2014

"Becoming A Culturally Competent Health Care Organization" Health Research & Educational Trust. (2013, June).

This guide is part of a continuing series that will support hospitals and care systems as they work to reduce health care disparities and promote diversity in health care governance and leadership.




"LGBT Patients and Employees: The Challenges They Face and Expert Recommendations for Addressing Them." by Shane Snowdon, Director, LGBT Health and Aging Program, Human Rights Campaign Foundation (28 pgs)

These are the additional materials that Shane Snowden referenced in the Institute for Diversity in Health Management Diversity Dialogue in June 2013.


 "The New and Enhanced CLAS Standards: A Reintroduction" (28pgs) The presentation slides from the July, 2013 Diversity Dialogue, as presented by C. Godfrey Jacobs, Manager and Darci Graves, Senior Health and Education Policy Specialist, both from SRA International.



"National Standards for Culturally and Linguistically Appropriate Services."

The CLAS Standards (2 pgs)
The CLAS Standards Fact Sheet (3 pgs)
The CLAS Standards Blueprint (192 pgs)
The Role of the Chief Diversity Officer in Academic Health Centers.


The Department of Health and Human Services’ Office of Minority Health released enhanced National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care, and a blueprint with guidance and strategies to help implement them. The first update to the standards since their release in 2000 expands the concepts of culture, audience, health and recipients to reflect new developments and trends, and includes a focus on leadership and governance as drivers of culturally competent health care and health equity. Learn more by reading this blog post on the Equity of Care website, written by AHA president and CEO, Rich Umbdenstock. Fred Hobby, president and CEO of the AHA’s Institute for Diversity in Health Management, served on the national advisory panel that developed and refined the enhanced standards.

 Posted: April 25, 2013


College In Common: How to Maximize the Potential of your Alumni Network.
Produced by Online College.Org.

This online resource explores the value of instituting a student alumni association and gives tips on how to best utilize online social networking platforms to connect your alumni. If you're thinking about building the first alumni society for your university or social program, this article is an excellent resource.
Posted: June 18, 2013


 The Role of the Chief Diversity Officer in Academic Health Centers.


"The Affordable Care Act & Limited English Proficient Populations: Key Implications for Healthcare Providers" 
(3 pgs) Produced by Cyracom.
Under the Affordable Care Act, it is expected that more than 10 million new LEP (Limited English Proficient) patients will get access to health insurance and healthcare services. LEP patients tend to be at greater risk for adverse health events, and, given the incentives and penalties associated with the ACA, there is a major incentive for healthcare organizations to provide the most effective services possible for LEP patients before, during, and after treatment. In this latest whitepaper from Jonathan Levy, CyraCom's Director of Language Services, you will learn:

  • How ACA will affect LEP patients
  • Expected challenges for hospitals
  • Practical solutions to overcome these new difficulties

Download a copy from Cyracom by clicking here.

Posted June 06, 2103



The Role of the Chief Diversity Officer in Academic Health Centers.


Clearview 360 offers a suite of organizational assessments tools developed by researchers at the Johns Hopkins Bloomberg School of Public Health. Their tools provide a 360-degree view of healthcare organizations by assessing patient experience, patient satisfaction, health literacy, cultural competency, and employee engagement.

Note: Johns Hopkins Bloomberg School of Public Health is a member of the Institute for Diversity in Health Management.

Posted: May 20, 2013





 "Is Hospital Cultural Competency Associated with Better HCAHPS scores?"

Prepared by Dr.Robert Weech-Maldonado, Ph.D., Department of Health Services Administration, University of Alabama at Birmingham (33 ppt. slides)

The Role of the Chief Diversity Officer in Academic Health Centers.


These slides are intended to accompany Dr. Weech-Maldonado's presentation, which explores the connection between hospitals that practice Cultural Competency and their Consumer Assessments of Healthcare Providers and Systems Hospital Survey (HCAHPS) score.


This presentation also refers to this CCATH Overview. (9 pgs)
Posted: May 10, 2013




"Improving Patient Safety Systems for Patients With Limited English Proficency"

(75 pgs) used with permission from the Agency for Healthcare Research and Quality.

Research suggests that adverse events affect patients with limited English proficiency (LEP) more frequently, are often caused by communication problems, and are more likely to result in serious harm compared to those that affect English-speaking patients. This guide focuses on how hospitals can better identify, report, monitor, and prevent medical errors in patients with LEP.


"Bringing Diversity to the board"

(1pg) reprinted with permission by The Governance Institute.

By John J. Lynch III, FACHE.
This article details Mr. Lynch's successful initiative to diversify the staff and leadership within Pennsylvania's Main Line Health system. Mr. Lynch has served on the Institute board for many years and chaired the board of directors for the 2011 - 2012 term. He is also an active supporter of the Summer Enrichment Program and many other Institute programs.


"Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community"

(99 pgs) produced by The Joint Commision.

A new field guide from the Joint Commission urges US hospitals to create a more welcoming, safe, and inclusive environment that contributes to improved health care quality for lesbian, gay, bisexual, and transgender (LGBT) patients and their families.  The field guide features a compilation of strategies, practice examples, resources, and testimonials designed to help hospitals in their efforts to improve communication and provide more patient-centered care to their LGBT patients.  The guide, Advancing Effective Communication, Cultural Competence, and Patient- and Family Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community, was developed with support from the California Endowment.


"Business Case for Diversity Leaders"

(7 pgs) From the Jan/Feb, 2012 Journal of Healthcare Management

This article by Ebbin Dotson, PhDF makes the argument that if leadership within a hospital or health organization can make embrace best diversity practices, they can reduce disparities and improve the quality of care that they can offer their patients. The article also gives three business cases that leaders can use to more effectively argue for diversity training.


"Building The Business Case"

Healthcare Diversity Leadership; A National Survey Report"

(22pgs) Produced by Witt/Kieffer, this national survey report is an update on their previous report in 2006. This report broadly covers how diversity is changing the face of our culture and touches upon awareness of this trend within the US hospital system. The report also discusses the changing definitions of diversity and how it is being recognized in the healthcare field.


"More diverse workforce, better care for all is Institute's goal"

An interview with Fred Hobby in AHA News

(1pg) This short interview with Institute president and CEO, Fred Hobby, gives a general overview of the Institute and briefly touches upon many of the Institute's current programming and upcoming programming.


Chicago Tribune - "Hospitals Take Cultural Sensitivity Seriously" July 27, 2011.

(3 pgs) This short article profiles several Chicago hospitals and how they are taking a fresh approach to recognizing cultural diversity in the hospital halls. A very interesting read.


"Building a Culturally Competent Organization; The Quest for Equity in Health Care."

(18 pgs) The latest guide from the AHA's "Hospitals in Pursuit of Excellence" initiative explores how hospitals and health systems can increase their cultural competency in order to provide care that is respectful of patients' diverse values, beliefs and behaviors. "Building a Culturally Competent Organization: The Quest for Equity in Health Care" was produced by the  Health Research and Education Trust in conjunction with the Institute for Diversity in Health Management. Advancing an organization's cultural competency has been shown to reduce racial and ethnic disparities in care delivery.


Addressing Disparities in Breast Cancer Screening:
A Case Study from Institute Member Health Alliance.


A Story of Success with Failure: A Case Study from the VHVI Heart Failure Clinic


Commonwealth Fund News Alert: International Survey Shows U.S. Lags in Access, Quality, use of Health Information Technology


The 5-year Report of the Commission to End Healthcare Disparities: Unifying Efforts to Achieve Quality Care for all Americans 


2009 Health and Human Services Report: Ensuring that Health Care Reform Will Meet the Health Care Needs of Minority Communities and Eliminate Health Disparities


"Oppositional Thinking or the Interplay of Opposites?"  
Presentation delivered by Janice L. Dreachslin, Ph.D.  Professor of Health Policy and Administration, the Pennsylvania State University Great Valley School of Professional Studies at the Institute's 2008 National Leadership and Educational Conference 



For questions about any article that you see posted here, please contact the Institute at 312-422-2630 or at