Institute Resource Center
Welcome to the Institute's Online Resource Center
The Institute for Diversity welcomes you to the Online Resource Center. Here you will find a single location, containing downloadable versions of the latest studies, information, news, and data designed to help hospitals diversify their workforces and better serve their diverse patient populations. We hope you check back often to take advantage of our growing resource database.
Available Documents"National Standards for Culturally and Linguistically Appropriate Services." The CLAS Standards (2 pgs)
The Department of Health and Human Services’ Office of Minority Health released enhanced National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care, and a blueprint with guidance and strategies to help implement them. The first update to the standards since their release in 2000 expands the concepts of culture, audience, health and recipients to reflect new developments and trends, and includes a focus on leadership and governance as drivers of culturally competent health care and health equity. Learn more by reading this blog post on the Equity of Care website, written by AHA president and CEO, Rich Umbdenstock. Fred Hobby, president and CEO of the AHA’s Institute for Diversity in Health Management, served on the national advisory panel that developed and refined the enhanced standards. Posted: April 25, 2013
"Is Hospital Cultural Competency Associated with Better HCAHPS scores?" Prepared by Dr.Robert Weech-Maldonado, Ph.D., Department of Health Services Administration, University of Alabama at Birmingham (33 ppt. slides)
These slides are intended to accompany Dr. Weech-Maldonado's presentation, which explores the connection between hospitals that practice Cultural Competency and their Consumer Assessments of Healthcare Providers and Systems Hospital Survey (HCAHPS) score.
This presentation also refers to this CCATH Overview. (9 pgs)
"The Role of the Chief Diversity Officer in Academic Health Centers" (25 pgs) Produced by The Institute for Diversity in Health Management and the AAMC.
Now more than ever leaders in academic medicine are searching for ways to “reframe the narrative” of diversity and embrace a “strategic diversity leadership” approach to selecting students, educating and training culturally competent and diverse physicians, engaging in culturally relevant research, and providing quality health care to all their patients. In response to this changing reality, an increasing number of leaders are developing chief diversity officer (CDO) roles to elevate diversity as a strategic priority for their organizations. All too often, leaders are faced with the challenge of creating these roles with little or no guidance. In response to this challenge, the AAMC (Association of American Medical Colleges) and the American Hospital Association Institute for Diversity in Health Management (AHA-IFD) commissioned this monograph for leaders in academic medicine looking to design and implement effective CDO roles in their organizations. Posted Nov. 09, 2012
"Improving Patient Safety Systems for Patients With Limited English Proficency" (75 pgs) used with permission from the Agency for Healthcare Research and Quality. Research suggests that adverse events affect patients with limited English proficiency (LEP) more frequently, are often caused by communication problems, and are more likely to result in serious harm compared to those that affect English-speaking patients. This guide focuses on how hospitals can better identify, report, monitor, and prevent medical errors in patients with LEP. Posted Oct. 24, 2012
"Bringing Diversity to the board" (1pg) reprinted with permission by The Governance Institute. By John J. Lynch III, FACHE. Posted: Aug. 07, 2012
(99 pgs) produced by The Joint Commision. A new field guide from the Joint Commission urges US hospitals to create a more welcoming, safe, and inclusive environment that contributes to improved health care quality for lesbian, gay, bisexual, and transgender (LGBT) patients and their families. The field guide features a compilation of strategies, practice examples, resources, and testimonials designed to help hospitals in their efforts to improve communication and provide more patient-centered care to their LGBT patients. The guide, Advancing Effective Communication, Cultural Competence, and Patient- and Family Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community, was developed with support from the California Endowment. Posted: April 24, 2012
"Business Case for Diversity Leaders" (7 pgs) From the Jan/Feb, 2012 Journal of Healthcare Management This article by Ebbin Dotson, PhDF makes the argument that if leadership within a hospital or health organization can make embrace best diversity practices, they can reduce disparities and improve the quality of care that they can offer their patients. The article also gives three business cases that leaders can use to more effectively argue for diversity training. Posted: Feb. 24, 2012
Healthcare Diversity Leadership; A National Survey Report" (22pgs) Produced by Witt/Kieffer, this national survey report is an update on their previous report in 2006. This report broadly covers how diversity is changing the face of our culture and touches upon awareness of this trend within the US hospital system. The report also discusses the changing definitions of diversity and how it is being recognized in the healthcare field. Posted: Feb 16, 2012
"More diverse workforce, better care for all is Institute's goal" An interview with Fred Hobby in AHA News (1pg) This short interview with Institute president and CEO, Fred Hobby, gives a general overview of the Institute and briefly touches upon many of the Institute's current programming and upcoming programming. Posted: Jan. 05, 2012
Chicago Tribune - "Hospitals Take Cultural Sensitivity Seriously" July 27, 2011. (3 pgs) This short article profiles several Chicago hospitals and how they are taking a fresh approach to recognizing cultural diversity in the hospital halls. A very interesting read. Posted: July 29, 2011
"Building a Culturally Competent Organization; The Quest for Equity in Health Care." (18 pgs) The latest guide from the AHA's "Hospitals in Pursuit of Excellence" initiative explores how hospitals and health systems can increase their cultural competency in order to provide care that is respectful of patients' diverse values, beliefs and behaviors. "Building a Culturally Competent Organization: The Quest for Equity in Health Care" was produced by the Health Research and Education Trust in conjunction with the Institute for Diversity in Health Management. Advancing an organization's cultural competency has been shown to reduce racial and ethnic disparities in care delivery. Posted: June 20, 2011
"Strategies for Leadership: A Diversity and Cultural Proficiency Assessment Tool for Leaders." This simple, 24 page, color document is one of the key components of the Institute's Membership kit and provides hospitals with Key Action Items and 7 different case studies for added context. Posted: April 25, 2011
Addressing Disparities in Breast Cancer Screening: Posted: Jan 11, 2010
A Story of Success with Failure: A Case Study from the VHVI Heart Failure Clinic Posted: Jan 11, 2010
Commonwealth Fund News Alert: International Survey Shows U.S. Lags in Access, Quality, use of Health Information Technology Posted: Jan. 11, 2010
The 5-year Report of the Commission to End Healthcare Disparities: Unifying Efforts to Achieve Quality Care for all Americans Posted: Jan. 11, 2010
2009 Health and Human Services Report: Ensuring that Health Care Reform Will Meet the Health Care Needs of Minority Communities and Eliminate Health Disparities Posted: Oct. 13, 2009
"Oppositional Thinking or the Interplay of Opposites?" Posted: Oct. 13, 2009 For questions about any article that you see posted here, please contact the Institute at 312-422-2630 or at institute@aha.org. |
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