Institute Resource Center
Welcome to the Institute's Online Resource Center
The Institute for Diversity welcomes you to the Online Resource Center. Here you will find a single location, containing links and downloads of the latest studies, information, news, and data designed to help hospitals diversify their workforces and better serve their diverse patient populations.
We hope you check back often to take advantage of our growing resource database.
"Equity of Care: A Toolkit for Eliminating Health Care Disparities." - This Equity of Care compendium, featuring results from the Institute's benchmarking survey on diversity and disparities, is a user-friendly “how-to” guide to help accelerate the elimination of health care disparities and ensure hospital leadership reflect the communities they serve. Whether your organization is beginning this journey or is already deeply engrained in this work, the compendium was created in response to your many requests to gather best practices in one convenient resource. For more information, click here or visit the Equity of Care website.
Posted: January 29, 2015
Military Veterans Video Interview - Ronald J. Steptoe
This video interview with Ronald Steptoe, chairman and CEO of The Steptoe Group, LLC, addresses the military veterans and family community, including disparities in access to care many veterans and their family members face.
Posted: December 16, 2014
These case studies, produced in collaboration with Equity of Care, detail Institute members Novant Health and Wheaton Franciscan's diversity initiatives, including action committees, programs and systemwide scorecards.
Posted: December 5, 2014
Certification Commission for Healthcare Interpreters (CCHI)
These online resources from the Certification Commission for Healthcare Interpreters detail CCHI's comprehensive credentialing program for health care interpreters, which bring together representatives from national and regional non-profit interpreting associations, language companies, community-based organizations, educational institutions, healthcare providers, and advocates for LEP individuals.
Posted: November 12, 2014
"Tanenbaum Center for Interreligious Understanding - Workplace Resources" - via the Tanenbaum Center for Interreligious Understanding. This page provides employers with fact sheets, surveys and additional resources aimed at ending harassment within the workplace.
Posted: October 2, 2014
"Health-Care Emergency: It's Not What You Think" by Neal Goodman, President and CEO, Global Dynamics, Inc. (2014, May).
This article outlines a four-step training approach for hospitals and health care providers to attain cultural competency within their organization, as well as the major factors that push the need for cultural competence.
Posted: June 18, 2014
"Becoming A Culturally Competent Health Care Organization" Health Research & Educational Trust. (2013, June).
This guide is part of a continuing series that will support hospitals and care systems as they work to reduce health care disparities and promote diversity in health care governance and leadership.
Posted: February 27, 2014
"LGBT Patients and Employees: The Challenges They Face and Expert Recommendations for Addressing Them." by Shane Snowdon, Director, LGBT Health and Aging Program, Human Rights Campaign Foundation (28 pgs)
These are the additional materials that Shane Snowden referenced in the Institute for Diversity in Health Management Diversity Dialogue in June 2013.
"The New and Enhanced CLAS Standards: A Reintroduction" (28pgs) The presentation slides from the July, 2013 Diversity Dialogue, as presented by C. Godfrey Jacobs, Manager and Darci Graves, Senior Health and Education Policy Specialist, both from SRA International.
"National Standards for Culturally and Linguistically Appropriate Services."
The Department of Health and Human Services’ Office of Minority Health released enhanced National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care, and a blueprint with guidance and strategies to help implement them. The first update to the standards since their release in 2000 expands the concepts of culture, audience, health and recipients to reflect new developments and trends, and includes a focus on leadership and governance as drivers of culturally competent health care and health equity. Learn more by reading this blog post on the Equity of Care website, written by AHA president and CEO, Rich Umbdenstock. Fred Hobby, president and CEO of the AHA’s Institute for Diversity in Health Management, served on the national advisory panel that developed and refined the enhanced standards.
Posted: April 25, 2013
College In Common: How to Maximize the Potential of your Alumni Network.
This online resource explores the value of instituting a student alumni association and gives tips on how to best utilize online social networking platforms to connect your alumni. If you're thinking about building the first alumni society for your university or social program, this article is an excellent resource.
"The Affordable Care Act & Limited English Proficient Populations: Key Implications for Healthcare Providers"
Download a copy from Cyracom by clicking here.
Posted June 06, 2103
Clearview 360 offers a suite of organizational assessments tools developed by researchers at the Johns Hopkins Bloomberg School of Public Health. Their tools provide a 360-degree view of healthcare organizations by assessing patient experience, patient satisfaction, health literacy, cultural competency, and employee engagement.
Note: Johns Hopkins Bloomberg School of Public Health is a member of the Institute for Diversity in Health Management.
Posted: May 20, 2013
Prepared by Dr.Robert Weech-Maldonado, Ph.D., Department of Health Services Administration, University of Alabama at Birmingham (33 ppt. slides)
These slides are intended to accompany Dr. Weech-Maldonado's presentation, which explores the connection between hospitals that practice Cultural Competency and their Consumer Assessments of Healthcare Providers and Systems Hospital Survey (HCAHPS) score.
This presentation also refers to this CCATH Overview. (9 pgs)
(25 pgs) Produced by The Institute for Diversity in Health Management and the AAMC.
Now more than ever leaders in academic medicine are searching for ways to “reframe the narrative” of diversity and embrace a “strategic diversity leadership” approach to selecting students, educating and training culturally competent and diverse physicians, engaging in culturally relevant research, and providing quality health care to all their patients. In response to this changing reality, an increasing number of leaders are developing chief diversity officer (CDO) roles to elevate diversity as a strategic priority for their organizations. All too often, leaders are faced with the challenge of creating these roles with little or no guidance. In response to this challenge, the AAMC (Association of American Medical Colleges) and the American Hospital Association Institute for Diversity in Health Management (AHA-IFD) commissioned this monograph for leaders in academic medicine looking to design and implement effective CDO roles in their organizations.
Posted Nov. 09, 2012
(75 pgs) used with permission from the Agency for Healthcare Research and Quality.
Research suggests that adverse events affect patients with limited English proficiency (LEP) more frequently, are often caused by communication problems, and are more likely to result in serious harm compared to those that affect English-speaking patients. This guide focuses on how hospitals can better identify, report, monitor, and prevent medical errors in patients with LEP.
Posted Oct. 24, 2012
(1pg) reprinted with permission by The Governance Institute.
By John J. Lynch III, FACHE.
Posted: Aug. 07, 2012
(99 pgs) produced by The Joint Commision.
A new field guide from the Joint Commission urges US hospitals to create a more welcoming, safe, and inclusive environment that contributes to improved health care quality for lesbian, gay, bisexual, and transgender (LGBT) patients and their families. The field guide features a compilation of strategies, practice examples, resources, and testimonials designed to help hospitals in their efforts to improve communication and provide more patient-centered care to their LGBT patients. The guide, Advancing Effective Communication, Cultural Competence, and Patient- and Family Centered Care for the Lesbian, Gay, Bisexual, and Transgender (LGBT) Community, was developed with support from the California Endowment.
Posted: April 24, 2012
(7 pgs) From the Jan/Feb, 2012 Journal of Healthcare Management
This article by Ebbin Dotson, PhDF makes the argument that if leadership within a hospital or health organization can make embrace best diversity practices, they can reduce disparities and improve the quality of care that they can offer their patients. The article also gives three business cases that leaders can use to more effectively argue for diversity training.
Posted: Feb. 24, 2012
Healthcare Diversity Leadership; A National Survey Report"
(22pgs) Produced by Witt/Kieffer, this national survey report is an update on their previous report in 2006. This report broadly covers how diversity is changing the face of our culture and touches upon awareness of this trend within the US hospital system. The report also discusses the changing definitions of diversity and how it is being recognized in the healthcare field.
Posted: Feb 16, 2012
An interview with Fred Hobby in AHA News
(1pg) This short interview with Institute president and CEO, Fred Hobby, gives a general overview of the Institute and briefly touches upon many of the Institute's current programming and upcoming programming.
Posted: Jan. 05, 2012
(3 pgs) This short article profiles several Chicago hospitals and how they are taking a fresh approach to recognizing cultural diversity in the hospital halls. A very interesting read.
Posted: July 29, 2011
(18 pgs) The latest guide from the AHA's "Hospitals in Pursuit of Excellence" initiative explores how hospitals and health systems can increase their cultural competency in order to provide care that is respectful of patients' diverse values, beliefs and behaviors. "Building a Culturally Competent Organization: The Quest for Equity in Health Care" was produced by the Health Research and Education Trust in conjunction with the Institute for Diversity in Health Management. Advancing an organization's cultural competency has been shown to reduce racial and ethnic disparities in care delivery.
Posted: June 20, 2011
This simple, 24 page, color document is one of the key components of the Institute's Membership kit and provides hospitals with Key Action Items and 7 different case studies for added context.
Posted: April 25, 2011
Addressing Disparities in Breast Cancer Screening:
Posted: Jan 11, 2010
A Story of Success with Failure: A Case Study from the VHVI Heart Failure Clinic
Posted: Jan 11, 2010
Commonwealth Fund News Alert: International Survey Shows U.S. Lags in Access, Quality, use of Health Information Technology
Posted: Jan. 11, 2010
The 5-year Report of the Commission to End Healthcare Disparities: Unifying Efforts to Achieve Quality Care for all Americans
Posted: Jan. 11, 2010
2009 Health and Human Services Report: Ensuring that Health Care Reform Will Meet the Health Care Needs of Minority Communities and Eliminate Health Disparities
Posted: Oct. 13, 2009
"Oppositional Thinking or the Interplay of Opposites?"
Posted: Oct. 13, 2009
For questions about any article that you see posted here, please contact the Institute at 312-422-2630 or at email@example.com.