Archive of Past Diversity Dialogues


Diversity Dialogue

Thank you for your interest in accessing our past Diversity Dialogues, which we offer as .MP3 files, free of charge, to our members.  Individuals not affiliated with member organizations may purchase recordings of past webinars for $99 each. 

Please contact Pamela Janniere, Manager of Membership, Marketing and Education, at to request copies of past Diversity Dialogues, and stay tuned to our website for information on upcoming events. 


Here is a list of all available recorded Diversity Dialogues:

“Communication Strategies to Help Provide Culturally Responsive Patient-Centered Care”

Presenter:  Jeffrey Ring, PhD, Principal, Health Management Associates
Duration: 60 minutes

This webinar explored culturally responsive health care and provided tangible approaches for enhancing health care delivery to diverse populations, consistent with National Culturally and Linguistically Appropriate Services (CLAS) Standards. Presenter also addressed culturally responsive patient communication strategies including attention to health literacy, patient health beliefs affecting behavior change and negotiated treatment plans.


"Care Transitions in Population Health." (Aug. 2015)

Presenters: Susan McAlister, Director, Enterprise Care Management - Population Health, Parkview Health and Christine Howell, nurse, Community Navigation, Parkview Health

This webinar, presented in collaboration with the Association for Community Health Improvement, showcased Parkview Health’s progress as they shared the risk populations of focus and the continuous growth of their population health care management programs. It also described the multiple approaches taken to identify high-risk populations and how to build a physician-led care management program to support the patient in personal self-care.