Diversity Dialogues

 Our next Diversity Dialogue is... 


Making the Case for Language Access in the Context of Health Reform

Tuesday, July 29, 2014 

10:00 a.m. PT, 11:00 a.m. MT, 12:00 p.m. CT, 1:00 p.m. ET



Ignatius Bau

Health Care Policy Consultant



Kinneil Coltman

Chief Diversity Officer

Greenville Health System


Two important trends continue to dominate the health care landscape: the increasingly diverse demographic characteristics of patients and national/local health reforms driving health care delivery systems towards patient safety, quality improvement, cost reductions, and improved patient experiences of care.

Ensuring comprehensive language access services for patients with limited English proficiency is essential to successfully responding to (and getting ahead of) these trends. Providing language access services not only improves and maintains quality, but positions your hospital to be more competitive in your health care market. Language access, as a foundation of improved communications with patients, also is vital for patient safety and improved patient care experiences.

This webinar will provide an overview of the multiple cases that can be made to support language access services, including:


• Legal and Regulatory Cases

• Risk Management

• Quality Improvement

• Market Care

• Leadership


Participants in this webinar will learn how to make the strongest cases to support comprehensive language access services at their hospital or health system, as well as obtain references to useful resources that support language access services.  Kinneil Coltman, chief diversity officer at Greenville (SC) Health System, will share how her health system has addressed language access issues for patients in order to improve quality.


Click here to register.



Institute for Diversity Members: FREE
Non-Institute for Diversity Members: $99  (Become an Institute member and you and your organization receive this and all webinars FREE. Membership begins immediately and ends on December 31, 2014.  To learn more,
click HERE.)

Registration Procedure:

The registration process for the Institute’s Diversity Dialogues allows you to sign up and receive dial-in instructions in one easy step.  To view the registration instructions, please click here. 

Note: Your organization's membership number and/or your individual member number are NOT needed for webinar registration, account creation or when you are accessing your account on eweb. Only your email address is required. Refer to the registration procedures by clicking here for additional information.

You may contact Pamela Janniere directly at (312) 422-2691 or pjanniere@aha.org  to receive the dial in and web link information, particularly if you would like to invite a large group of employees to the event. Thank you.


About Ignatius Bau:

Ignatius Bau is an independent health care policy consultant who has provided consultation services to the National Council on Interpreting in Health Care (NCIHC), Certification Commission for Healthcare Interpreters (CCHI), and California Healthcare Interpreting Association (CHIA). He also has provided consultation to the California Health Care Safety Net Institute, Kaiser Permanente National Diversity, Oregon Health Authority Office of Equity and Inclusion, and Connecticut Department of Social Services Medicaid Program. Previously, Bau was a program officer at The California Endowment, where he funded grants to support health care interpreters and language access, including grants to NCIHC, CCHI, and CHIA . He has served on expert advisory panels for the Institute of Medicine, Joint Commission, National Quality Forum, Office of Minority Health and Office of National Coordinator for HIT.


About Kinneil Coltman:

Kinneil Coltman, DHA, CDM, is the chief diversity officer for Greenville (S.C.) Hospital System and has served in the role for nearly seven years. During her tenure, she has successfully spearheaded several initiatives, including strengthening the language services department with teleconferencing capabilities and developing educational programs to improve cultural sensitivity in patient care. She also helped establish GHS’ first leadership pipeline program, assisted in the development of the diversity plans for the new USC School of Medicine–Greenville, developed employee resource groups such as GHS Young Professionals, and partnered with other GHS leaders to improve diversity in GHS’ recruitment and purchasing efforts. Coltman is a member of the American Leadership Council on Diversity in Healthcare.

Upcoming Diversity Dialogues: 

Tuesday, September 30 from 12:00-1:30 CST: "The December Dilemma: Religion from the Patient and Employer Prospective"

Presenter: Lynn Stoller, Assistant Program Director-Healthcare, Tanenbaum Center for Interreligious Understanding



For questions about the Diversity Dialogue series, please contact Pam Janniere, Manager of Membership, Marketing and Education, at (312) 422-2691 or pjanniere@aha.org.

Updated: July 2, 2014