Diversity Dialogues

Our next Diversity Dialogue is... 


Interpreter Certification: How It Contributes to Improving Quality of Care and Eliminating Disparities 

Wednesday, November 12, 2014

10:00 a.m. PT, 11:00 a.m. MT, 12:00 p.m. CT, 1:00 p.m. ET



Shiva Bidar-Sielaff, M.A.

Director of Community Partnerships

University of Wisconsin Hospital and Clinics



Wayne Boatwright, M.H.A., CDM

Vice President, Cultural Diversity

Meridian Health - Neptune, NJ



Natalya Mytareva, M.A.

Managing Director

Certification Commission for Healthcare Interpreter


One key to mitigating health disparities for patients with limited English proficiency (LEP) is effective provider-patient communication. Health care interpreters are essential in managing difficult conversations across cultural and linguistic barriers. The webinar will discuss how interpreters, certified by the Certification Commission for Healthcare Interpreters (CCHI), support institutional commitment to quality care and reducing burdens of health disparities.


CCHI’s certification process follows the psychometric practices and guidelines of the National Commission for Certifying Agencies (NCCA) to ensure that their certification tests measure the knowledge and skills necessary to effectively perform interpreter duties in any health care setting. Two certifications are offered – CoreCHI™, a core professional knowledge certification, available for interpreters of all languages, and CHI™, a language-specific performance certification for interpreters of Arabic, Mandarin and Spanish.



Click here to register.




Institute for Diversity Members: FREE

Non-Institute for Diversity Members: $99 (Become an Institute member and you and your organization receive this and all webinars FREE. Membership begins immediately and ends on December 31, 2014. To learn more, click here.)


Registration Procedure:

The registration process for the Institute’s Diversity Dialogues allows you to sign up and receive dial-in instructions in one easy step. To view the registration instructions, please click here.

Note: Your organization's membership number and/or your individual member number are NOT needed for webinar registration, account creation or when you are accessing your account on eweb. Only your email address is required. Refer to the registration procedures by clicking here for additional information.

You may contact Pamela Janniere directly at (312) 422-2691 or pjanniere@aha.org to receive the dial in and web link information, particularly if you would like to invite a large group of employees to the event. Thank you.


About Shiva Bidar-Sielaff:

Shiva Bidar-Sielaff joined University of Wisconsin Hospital & Clinics in 1997 and is the Director of Community Partnerships. A Commissioner for the Commission for Healthcare Interpreter Certification (CCHI), she speaks four languages: English, Spanish, French and Farsi. Shiva obtained her BA from the School of Interpreters, University of Hainaut, in Mons, Belgium, and her M.A. from the Monterey Institute of International Studies in Monterey, California. On a national level, Shiva has worked extensively on issues of equal access to health care for limited English proficient (LEP) individuals. She is nationally recognized for her work in the area of medical interpretation and is a frequent speaker at national conferences on cultural competence and health care interpreting. She served as a Board member of the National Council on Interpreting in Health Care for 15 years. In April 2000, Shiva was awarded the City of Madison/Dane County Public Health Leadership Award for Multicultural Health Care. She is the 2005 recipient of the Madison YWCA Woman of Distinction Award for her work in fighting inequality and eliminating racism. In 2010, she received the City of Madison Martin Luther King Jr. Humanitarian Award.


About Wayne Boatwright:

Wayne Boatwright has more than 20 years of experience partnering with senior management in ensuring the most productive use of human assets. His areas of focus include diversity management, employee relations, strategic planning, and fostering a culture that makes growth possible. Because of this expertise, Wayne is often called upon for speaking engagements and interviews. With more than 12,000 employees and having been named as one of Fortune’s “100 Best Companies to Work For,” Meridian Health has become one of New Jersey’s premier not-for-profit health care providers. Wayne leads the company’s diversity initiatives for six hospitals and Meridian Partner Companies. Wayne holds a Master of Health Administration degree from the University of Phoenix and a Bachelor of Arts degree in Political Science from Francis Marion University. Wayne is a Board member of the Institute for Diversity in Health Management, American Leadership Council, Certification Commission for Healthcare Interpreters, the United Way of Monmouth County and the Food Bank of Monmouth and Ocean Counties.


About Natalya Mytareva:

Natalya Mytareva, M.A., CoreCHI™, is Managing Director of the Certification Commission for Healthcare Interpreters (CCHI) and one of its founding Commissioners. She has been directly involved in the development of the CCHI certification examinations. From 2000 to 2013, Natalya was Communications Director at the International Institute of Akron, a non-profit refugee resettlement agency in Ohio. Locally, she is actively involved in issues of equal access to health care for refugees. Since 2003, Natalya has taught introductory courses to healthcare and court interpreters of various facilities in Ohio. She is the author and instructor of several courses for interpreters of languages of lesser diffusion. Natalya has delivered a variety of presentations for healthcare and social service providers on cultural competence, working with interpreters, and serving refugee populations. Natalya is a Russian interpreter/translator, and started her career as instructor of various interpretation/translation courses at Volgograd State University (VSU, Russia) in 1991. She holds a combined BA/MA degree from VSU in Philology & Teaching English as a Foreign Language.


Upcoming Diversity Dialogues: 

October 29 "Health Care Equity and Organizational Change: Training for a Purpose." Presented in conjuction with HPOE.

Presenters: Henry Ford Health System.

To register for this webinar, click here.

November 12 - "Interpreter Certification: How It Contributes to Improving Quality of Care and Eliminating Disparities."

Presenter: Certification Commission for Healthcare Interpreters (CCHI)

To register for this webinar, click here.

December 16 - TBA

Presenter: University Hospitals

January 28, 2015 – “Risk Profile of New Exchange Entrants: Implications for Health Systems.”

Presenter: TBA

For questions about the Diversity Dialogue series, please contact Pam Janniere, Manager of Membership, Marketing and Education, at (312) 422-2691 or pjanniere@aha.org.

Updated: October 23, 2014