Our next Diversity Dialogue is...
Is Hospital Cultural Competency Associated with Better HCAHPS Scores?
Thursday, May 16, 2013
Robert Weech-Maldonado, MBA, PhD, professor and L.R. Jordan endowed chair with the Department of Health Services Administration University of Alabama at Birmingham
Providing the very best care—the goal of all hospitals and care givers—must include an understanding of the patient perspective. Patient characteristics such as race, ethnicity and language preference may impact their perception of the care provided. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores are used to measure patients’ perspectives on hospital care and are increasingly important for hospitals and their quality reporting requirements.
This webinar, in conjunction with the Health Research and Education Trust (HRET), will examine the relationship between cultural competency practices and HCAHPS scores. Recent research from Robert Weech-Maldonado, PhD at the University of Alabama at Birmingham has examined this link and the factors behind it. In addition, Jonathan Levy, director of language services at CyraCom International and commissioner on the Certification Commission for Healthcare Interpreters has examined this relationship. In this webinar you will hear from both as they present the latest findings from their work and how it impacts what hospitals do in providing equitable care to patients and the communities they serve.
Note: This Diversity Dialogue is free of charge.
Price (for most other Diversity Dialogues)
Institute for Diversity Members: Free
Non-Institute for Diversity Members: $99 (Join the Institute and the webinar is free)
If paying by check, please contact Pamela Janniere at 312-422-2691 or by email at firstname.lastname@example.org
New Registration Procedures
To make it easier to participate in Diversity Dialogue webinars, the Institute has unveiled a new registration process. All webinar registrations will continue to take place online; however, under the new process you will be able to register and receive dial-in instructions in just one step. To view the new registration instructions please click here.
Note: Your organization's membership number and/or your individual member number are NOT needed for webinar registration, account creation or when you are accessing your account on eweb. Only your email address is required. Refer to the new registration procedures by clicking here for additional information.
You may contact Pamela Janniere directly at 312-422-2691 or email@example.com to receive the dial in and web link information, particularly if you would like to invite a large group of employees to the event. Thank you.
Upcoming Diversity Dialogues!
June 26 - LGBT Cultural Competency
Presenter: Shane Snowdon, Director, health and Aging Program with the Human Rights Campaign
July 31 - The new CLAS Standards
Presenters: Darci Graves, Senior Health Education and Policy Specialist with SRA International, Inc. and Godfrey Jacobs, Program Manager with SRA International,Inc.
For questions about the Diversity Dialogue series, please contact Manager, Membership and Education, Pam Janniere at (312)-422-2691 or at firstname.lastname@example.org.
Updated: March 1, 2013