Diversity Dialogue Webinars

Diversity Dialogue Webinars are one of the most popular programs offered by the Institute. Each month, a different nationally-renowned speaker discusses a topic of pressing concern in health care.

Past speakers have included Dr. Ram Raju, President and CEO of New York City Health and Hospitals Corporation, Dr. Elena Rios, President & CEO, National Hispanic Medical Association, Margaret Kraak and Nakisha Pugh with OFCCP, Jack Lynch, President and CEO of Main Line Health, and Brett Tschurtz with The Joint Commission.

To suggest a topic for an upcoming Diversity Dialogue webinar, contact Jetaun Mallett at (312) 422-2692 or jmallett@aha.org.

September Diversity Dialogue:

Resiliency, Aging and the Personal Determinants of Health

September 27, 2018, 12:00 – 1:00 PM CT

The American Hospital Association’s Institute for Diversity and Health Equity will host an upcoming webinar with Dr. Charlotte Yeh, Chief Medical Officer with AARP Services, Inc. Dr. Yeh will help participants understand the importance of resiliency and social connection to health and well-being. Participants will leave the webinar with an understanding of the importance of the vibrancy and vitality of aging – as well as a new view of aging: not as a period of decline, but a time of contribution and an asset we can tap into. Dr. Yeh will examine the correlation of attitude and social connections to better health, lower healthcare costs and utilization (e.g., readmissions).

Attendees will also learn about the science behind resiliency – the ability and attitude that ensures one can cope and adapt when life throws a curve ball. Attendees will be introduced to a review of literature around optimism and positive perceptions of aging and learn about the three components that help inform the essence of resiliency. The webinar will also examine how we can bring positivity to life, aging and healthcare that can bring satisfaction across all dimensions of life.

Learning Objectives:

• Understand the new view of aging as one of contribution and not decline. Healthy longevity as the norm and not the exception.

• Examine a new forward-thinking model for fulfilling the promise of longevity beyond the typical social determinants: the Personal Determinants.

• Rethink how we deliver healthcare through the eyes of the consumer with resiliency, purpose, optimism and social connection to drive better outcomes and lower costs.

Go here to register



A picture of Sue Collier
Moderator: Sue Collier, MSN, RN, FABC, Interim Vice President Clinical Quality, Health Research & Educational Trust
A picture of Charlotte Yeh

Presenter: Charlotte Yeh, MD, Chief Medical Officer, AARP Services

October Diversity Dialogue:

Health Equity, Disparities Resolution, and Workforce Experience

October 30, 2018, 12:00 – 1:00 PM CT

This webinar will discuss how Navicent Health has developed a health equity governance and oversight structure, a program in health equity improvement and research, an organization-wide effort in multi-cultural equity engagement for employees and physicians, and promotion of diversity, inclusion, and advancement in leadership and staffing. Navicent Health also has adopted a systematic approach to improving workforce experience. Participants will understand the business case for health disparities resolution and attainment of health equity, realize that improvements in health equity can add value to the organization by improving demonstrable quality and reducing costs, and share how an organization can align efforts around strategic priorities in an effort to create healthy communities.


Go here to register


A picture of Reg Gilbreath Presenter: Roy E. 'Reg' Gilbreath, M.D. chief system of care integration officer at Navicent Health System
A picture of Christopher Cornue

Presenter: Christopher M. Cornue, FACHE, chief strategy and chief innovation officer, at Navicent Health System


Archived Diversity Dialogues

All Diversity Dialogue webinars are recorded and available for three months from the date of presentation. Click here to view the list of available archived Diversity Dialogues. To request a recording, please email institute@aha.org.

May 2018: Positioning Your Diversity Strategy for Organizational Impact

This webinar explores and address key factors that are critical to achieve organizational impact around diversity and inclusion. Atrium Health and Froedtert & Medical College of Wisconsin share their diversity and inclusion (D&I) journeys, strategies, initiatives, lessons learned and leading practices that are having an impact within their health care systems

April 2018: Language Data Collection: The Key to Quality and Safety for LEP Populations

This webinar discusses the development and implementation of a Language Services Documentation Tool at Cambridge Health Alliance, co-hosted by Disparities Solutions Center at Massachusetts General Hospital. Patients with Limited English Proficiency (LEP) face language barriers that can have adverse effects on safety and quality of care. Language data collection is necessary to identify language needs, provide a professional medical interpreter and analyze health equity.

March 2018: A Cancer Center's Journey toward Health Equity and Inclusion: Lessons Learned:

Since 2003, Moffitt Cancer Center has made health equity and inclusion a critical component for becoming an employer of choice, and for the delivery of equitable care across the patient-care spectrum. This Diversity Dialogue addresses this health care organization’s multi-disciplinary journey, which grew from a committee of volunteers to a dedicated office, a team of center-wide collaborators, and a sustainable infrastructure where health equity and inclusion are within the organization’s fabric.

February 2018: Culturally and Linguistically Appropriate Care Delivery and the Daily Safety Huddle

Initiated in 2015 under the leadership of Chief Medical Officer Tom Kayrouz, M.D., and Robert Pierce, director of quality and process improvement, the Daily Safety Huddle Call is one tactical element of AnMed Health's efforts to function as a high-reliability organization. Principles of culturally and linguistically appropriate care delivery are embedded in AnMed Health's work, including safety and risk mitigation relative to cultural competence and patient-provider communication. This webinar also contains discussion of the correlation between Culturally and Linguistically Appropriate Services, Joint Commission Standards and principles of high reliability as well as the details of the AnMed Health Safety Huddle.